Customer Service is crucial ingredient for Success

Peter Challis

WAW Credit Union has been working closely with Specialty Press for more than a decade.

Chief executive officer, Peter Challis, said in that time WAW had formed a longstanding relationship based on respect, honesty and integrity.

"One of the most important aspects about Specialty Press is that customer service is their highest priority," he said.

"Also, since coming on board with their Service Plus Print Management division, we now have increased control over our inventory levels and costs associated with printing, while being able to measure performance more closely in reducing costs and improving that control.

"I wish Specialty Press success in developing more strategies to increase our profit margin."